Privacy Policy
ECO SAFARIS AFRICA DMC
ECO SAFARIS AFRICA DMC
At Eco Safaris Africa DMC, we are committed to protecting your personal information and ensuring that your data is handled with the utmost care, confidentiality, and transparency. We value the trust you place in us when booking your safari or adventure, and we take every step to safeguard your information.
For any questions regarding this policy, please contact us at info@ecosafarisafrica.com.
1. What Is Personal Information?
Personal information refers to any data that can be used to identify you, such as your name, contact details, passport information, health details, travel itineraries, and payment information.
2. How We Collect Your Information
Your personal information may be provided to us in the following ways:
- Directly by you when communicating via phone, email, live chat, or in person.
- Through online booking forms and inquiries made on our website.
- From trusted third parties such as travel agents, partner agencies, insurance companies, or individuals making a booking on your behalf.
3. How We Use Your Personal Information
We collect and process your personal data only to deliver exceptional travel services, including:
- Preparing and confirming your safari itinerary.
- Coordinating with accommodation providers, airlines, and activity operators.
- Ensuring dietary, health, and safety considerations are met.
- Providing updates, travel tips, and customer support before, during, and after your trip.
- Fulfilling legal, administrative, and regulatory obligations.
4. Information We May Collect and Share (When required)
To create a seamless travel experience, we may require and share with trusted partners the following information:
- Full passport details (name, nationality, passport number, and validity)
- Contact details (email, phone number, emergency contact)
- Insurance information (policy details for emergency purposes)
- Health or dietary requirements relevant to your travel experience
- Itinerary preferences (lodges, camps, activities)
- Payment information (handled securely and encrypted)
We only share information necessary for the services you have booked, and never for marketing or financial gain.
5. Third-Party Service Providers
As part of your safari, we work with select partners such as luxury lodges, tented camps, airlines, and activity operators (e.g., hot-air balloon safaris, trekking guides). These trusted providers are given only the information essential to deliver the booked service and are bound by strict confidentiality agreements.
6. Marketing & Reviews
- Without your consent, we may send you updates, special offers, or travel inspiration. You can unsubscribe at any time.
- If you leave a review or testimonial, we may publish it on our website or marketing material (using only the name you provide).
7. Security of Your Data
We use industry-standard security measures, including SSL encryption, restricted staff access, and regular audits to ensure your data is protected at all times. Sensitive payment details are never stored beyond what is required for transaction purposes.
8. Your Rights
As our valued guest, you have the right to:
- Request a copy of the personal data we hold about you.
- Update or correct your personal information.
- Request deletion of your personal information (subject to legal requirements).
9. Photography and Media
Occasionally, photos or videos may be taken during your safari by our guides or professional photographers for promotional purposes. We reserve the right to use any such images without the need for additional consent or compensation, but we always seek your consent before using any personally identifiable images in marketing materials.
10. Job Applications
If you apply for a position at Eco Safaris Africa DMC, your data will be processed solely for recruitment purposes and securely stored if you are hired.
11. Retention of Data
We only retain your personal information for as long as necessary to provide our services or as required by law. Once it is no longer needed, your data is securely deleted.
12. Commitment to Privacy
Eco Safaris Africa DMC will never sell or share your personal information with third parties for profit. Any sharing of data is strictly to ensure your safari experience is seamless, safe, and tailored to your preferences.
